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Refund Policy

Last updated:

When you can get a full refund

You can get a full refund if both of these are true:

  • you ask within 14 days of your purchase, and
  • work on your package hasn’t started.

If your domain is already registered

If you ask within 14 days of your purchase and we’ve already registered your domain, we’ll refund everything except the domain registration fee.

If your name is taken

If the domain for your name turns out to be taken and we can’t register it for you, you get a full refund.

After 14 days

After 14 days from your purchase, payments can’t be refunded.

Domain registration fees

Once a domain has been registered, its registration fee can’t be refunded, because domain registrars don’t refund registration fees.

How to ask for a refund

Email us at hello@namestak.com. Please include the name and email address you used when you bought, so we can find your order.

Refunds go back to the original payment method. Card refunds usually take 5–10 business days to show up on your statement.

BrandRamp, Patrick Frank’s agency, processes NameStak payments, so your original charge may show as BrandRamp on your card statement.